Institutional Quality Assurance Cell (IQAC), Bangladesh University of Engineering and Technology (BUET) organised a half-day Online Training Course on “Citizen Charter” on 12 February 2024 from BUET, Dhaka. Officers and Staff of different Departments (Architecture, BME, Chemistry, ChE, Civil, CSE, EEE, IPE, Mathematics, NAME, NCE, WRE, URP and Physics); Institutes (BUET-JIDPUS, IWFM, IICT, ARI and IAT); and Offices (VC Office, Registrar office, Audit Office, Central Library, Controller of Examinations Office, DSW, DCE and Office of the Chief Engineer) of BUET, a total Forty-Nine (49) participants actively participated in the event. The training aimed to provide participants with a good understanding of the concept, necessity, types, infrastructure, divisions, and significance of the Citizen Charter, as well as how the quality of services can be improved within the university.
Prof. Dr. Md Ashikur Rahman Joarder, Additional Director, IQAC, greeted all the participants at the beginning of the Training Course. The Training Course was moderated by Dr. Md. Zunaid Baten, Additional Director, IQAC. The training sessions were conducted by Mr. Md Mokhlesur Rahman, Joint Secretary, Good Governance Branch, Cabinet Division, Govt. of the People’s Republic of Bangladesh. Prof. Dr. Satya Prasad Majumder, Honourable Vice Chancellor of BUET, joined as the Chief Guest of the Closing Session and delivered his valuable speech to the participants and organisers. The Training Course was ended by a vote of thanks from Prof. Dr. Kazi Bayzid Kabir, Director of IQAC.
This Training Course was part of the ongoing activities of the IQAC, which started its journey in January 2015. The prime task of the IQAC is to develop a system for conscious, consistent and catalytic improvement in the performance of institutions. The IQAC works to ensure continuous improvement in the entire operations of the institution and ensure all the stakeholders, namely students, parents, teachers, staff, funding agencies, and society in general, are connected with the university education system. More information and previous events of IQAC are available at iqac.buet.ac.bd.